Paul L. Caron

Wednesday, August 18, 2010

Prof Banned From Starbucks for Refusing to Use Chain's Lingo When Ordering

Starbucks New York Post, Grammar Stickler: Starbucks Booted Me:

Starbucks' strange vernacular finally drove a customer nuts.

Lynne Rosenthal, a college English professor from Manhattan, said three cops forcibly ejected her from an Upper West Side Starbucks yesterday morning after she got into a dispute with a counterperson -- make that barista -- for refusing to place her order by the coffee chain's rules.

Rosenthal, who is in her early 60s, asked for a toasted multigrain bagel -- and became enraged when the barista at the franchise, on Columbus Avenue at 86th Street, followed up by inquiring, "Do you want butter or cheese?"

"I just wanted a multigrain bagel," Rosenthal told The Post. "I refused to say 'without butter or cheese.' When you go to Burger King, you don't have to list the six things you don't want. Linguistically, it's stupid, and I'm a stickler for correct English."

Rosenthal admitted she had run into trouble before for refusing to employ the chain's stilted lexicon -- balking at ordering a "tall" or a "venti" from the menu or specifying "no whip."

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Tracked on Aug 19, 2010 3:33:34 PM


Barista should have went all Steven Slater on her ass.

Posted by: brent | Aug 20, 2010 7:26:48 PM

What in hell is wrong with this woman? She can't say "No butter or cheese, thanks."? Linguistically, and socially, she is a moron.

Posted by: Patrick | Aug 19, 2010 9:16:22 PM

Next time she should bring this guy with her:

Posted by: Jack Bogdanski | Aug 18, 2010 9:31:45 AM

There is a scene like this in Five Easy Pieces where they won't let Jack Nicholson order a slice of bread. "Can I have a bacon lettuce and tomato sandwich and hold the bacon lettuce and tomato," he asks (or some such thing). He winds up knocking everything on the floor and stalking out (not the only time).

Posted by: mike livingston | Aug 18, 2010 6:47:48 AM