Saturday, January 11, 2014
New York Times: Charting the Decline in Service at the IRS, by Catherine Rampell:
The national taxpayer advocate, the ombudswoman for the Internal Revenue Service, has released her annual report about the biggest issues facing the agency. One major concern that the advocate, Nina E. Olson, emphasized was declining customer service at the agency, driven by budget cuts.
How much has the service declined? Here’s a chart showing the share of taxpayers who called wanting to speak with a customer representative and actually spoke to one (blue line), and the wait before reaching a representative (green bars):